Quality and data protection are very important when it comes to translating confidential documents. Your words and data are safe with us. You can be sure of that because of the high security standards of our IT systems and because we have our own server, so we can even translate your website with the utmost backend security. We also take measures in-house to ensure the security of your data. Naturally, in all our customer relationships we undertake to maintain complete confidentiality and we give you this commitment in writing.
Furthermore, you can be confident that the translation will be of the highest quality. This is guaranteed by our highly developed quality management system:
- Continuous analysis and optimisation of processes, from the initial acceptance of orders to delivery, based on regular debriefings and discussions with the whole team about our quality and security standards
- Regular efficiency audits, especially in relation to timely delivery
- Clear definition of roles and areas of responsibility, including the appointment of quality managers who periodically review texts and customer satisfaction
- Excellent resource management based on providing regular training courses, the right infrastructure and a good working environment
We also maintain an open feedback culture with our customers. Only by being honest can we achieve a perfect outcome and work successfully together.
