{"id":1302,"date":"2018-12-19T13:10:16","date_gmt":"2018-12-19T13:10:16","guid":{"rendered":"https:\/\/ugz.ch\/quality\/kommunikationsrichtlinien\/"},"modified":"2019-03-15T10:13:59","modified_gmt":"2019-03-15T10:13:59","slug":"notre-conception-de-la-communication","status":"publish","type":"page","link":"https:\/\/ugz.ch\/fr\/quality\/notre-conception-de-la-communication\/","title":{"rendered":"Notre conception de la communication"},"content":{"rendered":"\t\t
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Nous trouvons toujours les mots justes. M\u00eame entre nous.<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Notre conception de la communication nous est d\u2019une grande aide pour garantir la satisfaction de nos clients et de nos collaborateurs. Voici nos cinq r\u00e8gles d\u2019or pour un travail d\u2019\u00e9quipe r\u00e9ussi:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t1. La bonne qualit\u00e9 d\u2019information<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t

La fa\u00e7on dont nous communiquons au sein de notre \u00e9quipe se refl\u00e8te dans notre travail. La qualit\u00e9 de notre communication influence la qualit\u00e9 de nos traductions. Nous choisissons donc notre mode de communication selon l\u2019urgence et l\u2019importance de l\u2019information pour transmettre cette derni\u00e8re clairement et en temps voulu.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t2. La juste quantit\u00e9 d\u2019informations<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t

Nous ne transmettons \u00e0 nos interlocuteurs que les informations importantes et pertinentes. Par ailleurs, tous nos messages se pr\u00e9sentent sous une forme structur\u00e9e et sont munis d\u2019un intitul\u00e9 pr\u00e9cis. Nous ne les m\u00e9langeons pas les informations.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t3. Une approche ax\u00e9e sur les solutions<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t

Nous r\u00e9solvons les probl\u00e8mes en proc\u00e9dant avec m\u00e9thode, les analysant et les d\u00e9limitant dans un premier temps, puis en incluant avec les personnes concern\u00e9es. Le processus se d\u00e9roule dans un esprit ouvert, constructif et objectif, toujours avec la volont\u00e9 de satisfaire les besoins du client.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t4. Culture de l\u2019erreur<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t

Nous traitons les erreurs de mani\u00e8re responsable, ouverte et objective et ne portons pas de jugement. Nous voyons les erreurs comme une chance, les corrigeons au plus vite et en assumons la responsabilit\u00e9. Nous r\u00e9agissons avec sinc\u00e9rit\u00e9 et transparence.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t5. Culture du feed-back<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t

Lorsque nous envoyons un feed-back, nous veillons \u00e0 nous adresser au traducteur personnellement et de mani\u00e8re constructive, avec humanit\u00e9 et en employant la premi\u00e8re personne du singulier. Nous encourageons l\u2019envoi de feed-back et acceptons les points de vue diff\u00e9rents avec ouverture d\u2019esprit.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Nous trouvons toujours les mots justes. M\u00eame entre nous. Notre conception de la communication nous est d\u2019une grande aide pour garantir la satisfaction de nos clients [\u2026]<\/span><\/p>\n","protected":false},"author":4,"featured_media":0,"parent":1292,"menu_order":3,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-1302","page","type-page","status-publish","hentry"],"yoast_head":"\nKommunikationsrichtlinie der UGZ \u2013 Basis f\u00fcr beste Qualit\u00e4t<\/title>\n<meta name=\"description\" content=\"Die Kommunikationsrichtlinie der UGZ bestimmt, wie wir arbeiten. Und erfolgreich miteinander arbeiten. Sie sichert unsere hohen Qualit\u00e4tsstandards. 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